Privacy Policy

Data Collection Privacy Notice – General and website

We understand and respect our customers right to privacy. Therefore, our standard data collection is currently restricted to name, address, telephone number, email, postal address and where necessary payment details. These are all details given voluntarily upon joining, enquiring or on making a booking for both members and visitors alike.

Your information will only be used in connection with the business of Cottingham Leisure Limited. This will include information on the lodges, equestrian centre, functions, events, conferences, offers and membership of the golf and health club. It is not our aim to bombard you with spam emails, we simply aim to keep you informed of topics of interest as well as what is happening at the Club. Contact will be through the normal recognised methods of communication such as post, telephone or email. When using these services our host provider will have limited access to your information but will also need to conform to the GDPR legislation themselves.

Where we use cookies, we do so to identify trends or preferences that may help us to enhance your experiences linked to Cottingham Leisure Limited. They also assist us and our service providers to monitor and improve our service and security measures.

No data collected will be passed to any third party other than: for the golf members; to the golf section committees for business relating to club events; or for health club members; to the swimming instructors for the purpose of swimming lessons, unless written consent is first given or as part of a lawful act. All information held will be deleted upon written notification to Cottingham Leisure.

Financial information is stored within our accounts administration software system which is password protected and has restricted access. This system uses files to process direct debits with the company’s bank, both of whom will also need to conform to the GDPR legislation.

Any additional information such as, but not limited to, medical history for gym users, will be collected separately, with consent, securely stored, with access restricted to employees within that department to ensure confidentiality.

Contact with children relating to the business, i.e. swimming / golf lessons, will only be done through the parents / guardians of the child unless otherwise instructed by the parent / guardian. For any additional information or permissions, such as the use of camera technology for teaching or social media purposes, consent will be asked for in advance and only used once consent is given.

All data controllers and processors are company trained in the procedures of how to collect, store and use customer information.

The company uses CCTV. This is installed in all public areas excluding changing / wash areas and is used for the safety and security of all customers. No footage is shared with any third party except in the event of an unlawful act, at which time it may be shared with the appropriate authorities.

Should anyone wish to further restrict the use of their information please notify us so that we can amend our records accordingly.

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