News & Events

Class bookings update

We are coming into our third week of using the new class booking system. As a whole, the system seems to be working brilliantly, saving people time when booking classes, as well as making cancelling a class much easier, meaning we are not getting as many empty spaces in busy classes.

For the few teething problems we have had, or queries for questions we did not initially know the answers too, please see updated information below:

1. Waiting List Positions
2. Booking Slots Opening at Midnight
3. Turning Notifications On/Off
4. Change of Instructor Notifications
5. Missed Your Class Check-In

1. Waiting List Positions

You may have noticed that if you have been on a waiting list for a class, it tells you what number you are in on the waiting list, i.e.; 1st, 2nd etc. These numbers are not relating to the position you are in on the waiting list. There is no 1st or 2nd place. If a space becomes available on the class, everyone on the waiting list will get an invitation to book on, and it will be the first one to take the place that gets on.
Whilst this may seem unfair, it is preventing classes running with empty spaces which would otherwise have been filled, just because the person at position 1 was out and about and missed the call to say a spot is available or had changed their mind about wanting a place but not told anyone.

2. Booking Slots Opening at Midnight
We have had a few customers asking why classes open for booking at midnight. As the system is computer based, so when we input the seven day booking rule, it cannot differentiate a time slot; as a result, booking opens at midnight seven days prior.
This was no different on our old system; bookings where always open from midnight, the app has just made it easier for people to utilise this option.

3. Turning Notifications On/Off
Notifications can be turned off so that you don’t get an email every time you book a class or class information changes. Go into the app, into settings (three dots on the bottom menu), then into notifications and turn them all off.
Please note; if you know you are on a waiting list for a class, you may want to turn notifications back on for those few days, otherwise you won’t get alerted if a place becomes available.

4. Change of Instructor Notifications
One of the great features of the system, which we always used to get asked, is being able to see which instructor is taking the class.
If we change the instructor on a class, or the style of class that you are already booked onto, this notification comes through as a change to the class.
You do not need to do anything, but we just wanted to highlight this as the email doesn’t make it obvious what has changed unless you read it.
We will very rarely, if ever, change the time of a class.

5. Missed Your Class Check-in
If you are late for a class or get there after the instructors have already checked everyone in, don’t worry, you can do this with them at the end of the class, or if they have rushed off to another class, you can still do this at reception or with the gym team after your class.

Should you have any further queries relating to the new booking system or classes, then please speak to the Wellness Team in the gym who would be more than happy to help.

Thank you

Sam
Cottingham Parks Health Club Manager

 

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Contact the Cottingham Parks team today for further information on our memberships or to arrange a personal tour Call 01482 846030 or Email

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